FAQ
What types of laptop parts do you offer?
We offer a wide range of laptop parts, including but not limited to batteries, chargers, screens, keyboards, and hard drives. Our inventory includes parts for various laptop brands and models
Are your laptop parts genuine?
We offer both genuine OEM laptop parts and high-quality generic alternatives. Each product listing specifies whether the part is OEM or generic, so you can make an informed decision based on your preferences and budget.
How can I find the right laptop part?
To find the right laptop part for your device, you can search by the make and model of your laptop in the search bar on our website. To ensure the part is correct for you, make sure your laptop model is mentioned in the description.
How do I find the item I want?
- Search: Use the search bar or browse categories and subcategories to find what you’re looking for.
- Filters: Narrow your search by price, condition, payment method, location, type of sale, warranty, and more.
- Sorting: Sort results by price, ending soon, what’s new, or hot-selling items.
- wish list: Save items you like for later by clicking the wish list button.
What is the checkout process?
- Shopping Cart: Review your cart, remove items, or continue shopping.
- Checkout: Click the “Checkout” button.
- Order Details: Select quantities and item options, then click “Continue.”
- Shipping: Choose a shipping option and enter your delivery address.
- Review Order: Confirm your order details and payment method.
- Payment: Select a payment method and complete the payment process:
- Yoco
- EFT
- VISA
- Mobicred etc
- Samsung
- Order Confirmation: You’ll receive an email confirmation after payment is received.
How long will delivery take?
Delivery times depend on your selected shipping method.
Standard shipping:
3 to 4 working days
Express shipping:
2 to 3 working days
premium shipping:
1 to 2 working days
Do we offer international shipping?
No. We currently only ship within South Africa.
How can I track my orders?
To track your orders, you must make sure you are logged into your account and follow these steps:
- Navigate to the account page
- Click ‘orders’ in the account menu
- On the order you’d like to track, click ‘view’
How do I change my shipping location
To change your shipping location, you must make sure you are logged into your account and follow these steps:
- Navigate to the account page
- Click ‘addresses’ in the account menu
From here you can edit your billing and shipping addresses by clicking the ‘edit’ button.
Is my payment information safe?
Yes, it is safe to enter your payment information on our website. We use industry-standard encryption technology to protect your personal and financial information during transmission. Additionally, we adhere to strict security protocols to safeguard your data.
Do you store my payment information?
For your security, we do not store your payment information on our servers. All payment transactions are securely processed through our payment gateway partners, who adhere to strict security standards and protocols.
What should I do if my payment is declined?
If your payment is declined, please ensure that you have entered the correct payment information and that your payment method is valid and has sufficient funds. If the issue persists, please contact your bank or financial institution for assistance, or try an alternative payment method.
Do you accept cash on delivery?
We do not currently offer cash on delivery or accept check payments. However, we provide a variety of secure online payment options for your convenience.
What laptop models are your parts compatible with?
Our parts are compatible with a wide range of popular laptop models. You can use our search function on the website to find parts specific to your laptop’s make and model.
How do I know if a part is compatible with my laptop?
You can use our search function or contact our customer support team. They can assist you in finding the correct part for your specific laptop model.
What is your return policy?
We offer a7 -day return policy for unused and unopened items. Please refer to our Return Policy page for more details.
What is the warranty on your products?
We offer a 6-month warranty on all our products. Please refer to our returns & refunds page for more details.
