Refund and Returns Policy

IT Market is committed to providing high-quality products and excellent customer service. This Return Policy outlines the terms and conditions for returning products purchased from IT Market.

Warranty

All products purchased from ITMarket are covered by a 6-month warranty from the date of purchase. This warranty covers manufacturing defects and malfunctions under normal use and care.

Return Policy

1. Eligibility for Return:
   • Products must be returned within 7 days of the purchase date.
   • Products must be in their original condition, unused, and in their original packaging.
   • Products must include all original accessories and documentation.
2. Return Process:
   • Contact IT Market customer support to initiate a return.
   • Obtain a Return Merchandise Authorization (RMA) number.
   • Package the product securely and include the RMA number on the package.
   • Ship the product to the specified return address at the customer’s expense.
3. Refunds:
   • Once the returned product is received and inspected, IT Market will process a refund to the original payment method.
   • Shipping costs are non-refundable, unless the return is due to a product defect or IT Market’s error.

Exclusions

The following items are not eligible for return or refund:

• Software products (once downloaded or activated)
• Custom-built or configured products
• .Any damage to the item:

1. Caused by negligence or not following instructions in the user manual
2. Broken or dented casing or any other signs of physical abuse or misuse

iii. User induced damages to the internal components of item as the result of tampering or modification

1. Acts of God such as lightning damage, flood, storms, etc.
2. Liquid damage v
3. Insect infestation